Last updated: 21-December-2025
Intro
Contact Us
We’re here to help — securely and responsibly
At PST VPN, we believe that good support is not about being everywhere, but about being reachable in the right way.
To protect your privacy and to provide focused, high-quality assistance, we offer support exclusively through email and secure live chat on our website.
This allows us to:
- Respond thoughtfully, not rushed
- Keep communication secure
- Avoid unnecessary data exposure
📩 Email Support
For all questions related to:
- VPN accounts
- Vouchers and orders
- Routers and hardware
- Billing and payments
- General inquiries
Please contact us via email:
We aim to respond within one business day.
Complex or technical requests may require additional time to ensure accuracy and security.
Secure Online Support — Without Compromising Privacy
We do not offer phone support.
This is a conscious choice.
Phone conversations often require unnecessary personal details and provide limited traceability. By using written communication, we ensure:
- Clear documentation
- Accurate answers
- Minimal data exchange
- Better protection of your privacy
Every request is handled with care, discretion, and attention.
💬 Live Chat (Coming Soon)
We are currently rolling out a secure live chat feature on our website.
Once available, you will be able to:
- Ask quick questions
- Get guidance during setup
- Receive product-related assistance
The chat will be accessible directly from our website and will follow the same privacy-first principles as our other services.
No unnecessary tracking.
No automated profiling.
What to Expect When You Contact Us
When you reach out to PST VPN, you can expect:
- Clear and honest communication
- No scripted replies
- No pressure or upselling
- Respect for your privacy
- Support focused on real solutions
We may ask for relevant technical details only when strictly necessary to resolve your request.
Before Contacting Support
You may find answers in:
- Our product pages
- Terms & Conditions
- Privacy Policy
- Acceptable Use Policy
These pages are designed to be clear and transparent, so you know exactly what to expect.
Our Commitment
Privacy. Security. Trust.
These are not just principles for our products — they apply equally to how we communicate with you.
If you need assistance, we are here.
In a way that respects both your time and your privacy.
We may update this policy at any time. Continued use of the service constitutes acceptance of changes.
